Header UnitCare 2.0

    
Unitech Europe UnitCare 2.0
3 Levels of Service

Each level of main contract has specific offerings    

                                      
UnitCare Service ProgramRubySapphireEmerald
    
Supported regionsAll countriesAll countries*European region*

Electronic malfunction

   

LCD defect

   

Touch panel defect

   

Housing defect

   

Excessive damage

N/A
N/A
 
Damage caused by force majeure N/A N/A N/A
WarrantyStandardSapphireEmerald

Estimated turnaround time

14
Working days
Working days
3 
Working days
Total length of contract1 year2, 3 or 4* years
or 5 years

* Please check the online Partner Price book on https://portal.unitech.eu for eligible products.

SUPPORTED REGIONS:
Some countries are excluded: see our Terms and Conditions

ELECTRONIC MALFUNCTION: 
Standard covered by all 3 levels of our warranties

LCD DEFECT: 
Covers electronic LCD defects 

TOUCH PANEL DEFECT 
Covers the touch panel electronic defect/failing response, according to the product’s specification / manual.

HOUSING DEFECT: 
Only coverage, in case the product has been used according to the product’s specification / manual.

ESTIMATED TURNAROUND TIME: 
This is the estimated turnaround time between the moment of receipt of the defect product by Unitech and the moment of shipping out to the customer. The Delay caused by the Customer is excluded from the estimated turnaround time. (Please note: these times are estimates and may be impacted by sudden surges in orders. If this happens, the customer will be updated).

EXCESSIVE DAMAGE: 

Coverage in the event of multiple defects and obvious external damage and/or defects caused by abuse. Customer is entitled to a free of charge replacement up to a total of 5% of the devices of the same SKU which are covered by Emerald service agreement. 



DAMAGE CAUSED BY FORCE MAJEURE: 

Will not be covered by UniteCare 2.0



WARRANTY (THE TOTAL LENGTH OF CONTRACT):

The warranty period begins on the date in which the owner (Customer accepting the Term & Conditions) activates the Unitech Warranty License. 


The available options are: 

Ruby standard 1 Year   

Standard 1 year warranty. 

Sapphire 2 or 3 years:  

The term of contract is enacted in the order confirmation or in the Unitech price book. 

Emerald 3 or 5 years: 

The term of contract is enacted in the order confirmation or in the Unitech price book. 



All content on this page is written to explain UnitCare 2.0 in more detail, is intended to reflect,
and are subject to the TERMS & CONDITIONS UnitCare 2.0 of UNIQUE TECHNOLOGY EUROPE B.V.