UnitCare 2.0

UnitCare 2.0Terms & Conditions Activate License RMA ServiceIn Brief: UnitCare 2.0

3 Levels of Service

Each level of main contract has specific offerings

UnitCare Service Program	Ruby	Sapphire	Emerald

Supported regions	All countries	All countries*	European region*
Electronic malfunction
LCD defect
Touch panel defect
Housing defect
Excessive damage	N/A	N/A
Damage caused by force majeure	N/A	N/A	N/A
Warranty	Standard	Sapphire	Emerald
Estimated turnaround time	14 Working days	7 Working days	3 Working days
Total length of contract	1 year	2, 3 or 4* years	3 or 5 years

* Please check the online Partner Price book on https://portal.unitech.eu for eligible products.

SUPPORTED REGIONS:

Some countries are excluded: see our Terms and Conditions

ELECTRONIC MALFUNCTION:

Standard covered by all 3 levels of our warranties

LCD DEFECT:

Covers electronic LCD defects

TOUCH PANEL DEFECT

Covers the touch panel electronic defect/failing response, according to the product’s specification / manual.

HOUSING DEFECT:

Only coverage, in case the product has been used according to the product’s specification / manual.

ESTIMATED TURNAROUND TIME:

This is the estimated turnaround time between the moment of receipt of the defect product by Unitech and the moment of shipping out to the customer. The Delay caused by the Customer is excluded from the estimated turnaround time. (Please note: these times are estimates and may be impacted by sudden surges in orders. If this happens, the customer will be updated).

EXCESSIVE DAMAGE:

Coverage in the event of multiple defects and obvious external damage and/or defects caused by abuse. Customer is entitled to a free of charge replacement up to a total of 5% of the devices of the same SKU which are covered by Emerald service agreement.

DAMAGE CAUSED BY FORCE MAJEURE:

Will not be covered by UniteCare 2.0

WARRANTY (THE TOTAL LENGTH OF CONTRACT):

The warranty period begins on the date in which the owner (Customer accepting the Term & Conditions) activates the Unitech Warranty License.

The available options are:

Ruby standard 1 Year

Standard 1 year warranty.

Sapphire 2 or 3 years:

The term of contract is enacted in the order confirmation or in the Unitech price book.

Emerald 3 or 5 years:

The term of contract is enacted in the order confirmation or in the Unitech price book.

All content on this page is written to explain UnitCare 2.0 in more detail, is intended to reflect,
and are subject to the TERMS & CONDITIONS UnitCare 2.0 of UNIQUE TECHNOLOGY EUROPE B.V.