Recently we had a few webinars where we introduced the UnitCare 2.0 to our partners. If you missed it, don't worry, we have placed below the important highlights for you to view.
Introducing
Extending Business EXPERIENCE
At Unitech we always seek for improvements
Understanding; market developments and changes
Understanding; of customers’ business process
Aiming; to help our business partners
Key; High quality and feature-rich hardware, combined with service
s
| Aiming to improve customer’s support and services AT BEST – REDEFINING WHAT UNITCARE 2.0 CAN DO. |
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WHY UnitCare 2.0
Business landscape identify different challenges
Different demands to keep operations running efficiently and effectively
The need of a reliable partner
Reducing the total cost of ownership
Protect your assets against accidental damage, wear, tear and more
Create a customised package by additional supplements
Keep your assets protected at your preferred demands
Minimise risk and remain at high performance
Reduces license costs, by selecting only the necessary
Reduce the total cost of ownership
| TAKE ADVANTAGE OF UNITECH’S KNOWLEDGE TO PROTECT YOUR VALUABLE ASSETS AT BEST AN KEEP THEM AT PEAK PERFORMANCE. |
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UnitCare version 1.0 compared to UnitCare version 2.0
UnitCare 2.0 covers every condition of the well-known UnitCare 1.0 program.
The current UnitCare 1.0 remains unchanged till end of contract.
Till then, both contracts will run at the same time. From the 1st of July it is not possible to order UnitCare 1.0.
If you would like to create the same contract as your current UnitCare 1.0; the UnitCare 2.0 will offer all equivalent components you need. UnitCare 2.0 will include scanners as well
| UNITCARE 2.0 REDUCE COSTS OF SERVICE BY CREATING YOUR SERVICE PACKAGE MEETING YOUR NEEDS! |
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3 LEVELS of main service contract. Each level has specific offerings.
Ruby ServiceEvery new Unitech terminal comes with standard service.* 1 year covered for manufacturer defects (Electronic malfunction, LCD, touch panel and housing defects).14 working days turnaround time.
Sapphire Service
Higher level of service security; Extends your Ruby service up to a total of 2 or 3 years. 7 working days turnaround time. Additional supplements to be included into your main contract. 3 working days turnaround time.
Emerald Service
Highest level of service security Extends your Ruby service up to a total of 3 or 5 years with and covers excessive damage. Additional supplements to be included into your main contract.
* Unless mentioned differently
| UnitCare Service Program | Ruby | Sapphire | Emerald |
| |  |  |  |
| Supported regions | All countries | All countries* | European region* |
Electronic malfunction |  | | |
LCD defect | | | |
Touch panel defect | | | |
Housing defect | | | |
Excessive damage | N/A
| N/A
| |
| Damage caused by force majeure | N/A | N/A | N/A |
| Warranty | Standard | Sapphire | Emerald |
Estimated turnaround time
| 14 Working days | 7 Working days | 3 Working days |
| Total length of contract | 1 year | 2, 3 or 4* years | 3 or 5 years |
* Please check the online Partner Price book on https://portal.unitech.eu for eligible products.
Easily select additional: Supplements to be added to your main Sapphire or Emerald contract.N/A = The additional supplement is not available.
* Exact UnitCare Terms & Conditions are available for download on https://unitcare.untech.eu including all details of the information provided in this presentation and UnitCare available countries.** Please check the online Partner Price book on https://pricebook.unitech.eu for eligible products, available supplements and prices. SLA’s estimated turnaround.
| PROTECT YOUR VALUABLE ASSETS FITTING YOUR NEEDS WITH UNITCARE 2.0 |
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Protect your investment by prolonging the operational lifespan, user experience and maintaining the optimal performance of your Unitech devices (mobile, tablet ands scanners).
Lock maintenance cost by include additional supplements directly to your main contract from day one.
Fixed budget service, so there will be no surprises. Fixed maintenance cost over the agreement period. UnitCare 2.0 provides greater flexibility to plan and budget for your service needs.
Reduce operational interruption and lost productivity due to device downtime and our Licensed Service Partners Network in Europe.
| Unitech is committed providing the highest quality products, service and user experience for our customers. |
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Solution based services Selling strategies:
Zero risk; This program is designed for customers to provide them the
highest level of service security.
Improved quality; Provide all-round solution pack to your customer.
Providing high-end service form day one.
Return on investment; Customise their needs and tailored to deliver maximum ROI